Support
Maintenance Issues
If there are any maintenance issues at your property, C2C needs to know straight away so that our team can arrange repairs and keep everything in working order.
You can report maintenance by clicking the button below any time, or by calling the office during business hours.
As part of your Tenancy Agreement, you need to keep your home, gardens and yard in a neat and tidy condition. This includes keeping them free from vermin and rubbish, mowing the lawns regularly and keeping the gardens weed-free.
C2C asks you to care for your home by taking reasonable steps to protect your property. These steps include:
- Immediately report any damage caused to the property
- Immediately report gas and water leaks and electrical faults
- Report problems such as roof and gutter leaks, unsafe stairs, dripping taps etc
- Remove and dispose of all unwanted materials
- Keep the walls, floors, kitchen and bathroom surfaces clean
- Avoid using toilet blue in cisterns and bowls especially septic systems
- Do not flush bulky items in the toilet, or fat and oil down the kitchen sink
- Avoid planting trees near sewerage and drainage pipes
- Do not plant garden beds against the house walls; this encourages white ants
- Check for and report any white ant activity as soon as possible
- Do not carry out serious repair work such as electrical, plumbing or structural work
- Check the hot water system for leaks, and regularly top up the hot water system
- Replace lightbulbs when blown
Report any maintenance, repairs or damages to Coast to Country Housing Company by calling during office hours on 4772 5530, emailing enquiries@c2chousing.org.au or attending the office.
Emergency Maintenance
An emergency situation is when people’s lives or health is at risk or when the property may be at risk of damage.
Examples of Emergency Maintenance include:
- A burst water pipe
- A blocked or broken toilet system (if there is only one toilet at the property)
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- A failure or breakdown of the gas, electricity or water supply to the premises
- A fault or damage that makes the property unsafe or unsecure
- A fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises
- A serious fault in a staircase, lift or other common areas of the premises that unduly inconveniences a resident in gaining access to or using the premises
Rubbish and Recycle Bins
Bins are to be taken off the footpath after they have been emptied. If you live in a unit complex, please keep your bin in the designated bin corral/area. Townsville City Council have advised that there are fines that will be incurred if the bins are not removed from the footpath in a timely manner, as well as if general waste is put in the yellow recycle bin.